Frequently asked questions

We can make specific recommendations based on the information you provided and our experience installing thousands of systems. Plus, the pre-installation walkthrough gives us an opportunity to confirm the recommendation.

Tetra is the easiest, most affordable way to upgrade your heating and cooling system. We specialize in helping homeowners transition to more energy-efficient solutions like heat pumps, which are great for the environment and your wallet. Think of us as your one-stop shop for heating and cooling upgrades, helping with rebate and financing, providing the equipment, the installation team, repairs and maintenance, and everything in between.

Tetra offers homeowners full service upgrades and installation of HVAC systems, including ductless and central heat pumps as well as traditional boilers and furnaces and hot water heaters. We offer end-to-end project management, including material sourcing, permitting, installation, and system maintenance. We provide assistance with rebates and financing options to help homeowners save on costs.

It's easy to work with Tetra. Answer a few questions online and get a free, instant quote for your project. Meet with one of our team members to confirm your project details, sign your proposal and your dedicated Tetra project manager handles the rest. From matching you with a licensed, vetted install team to ordering parts and doing your rebate and financing paperwork.

The Tetra platform uses publicly available data from city permits and building assessors to generate a virtual model of your home, using their proprietary AI platform to analyze energy consumption, home size, and geographic climate conditions, ensuring the system design matches the specific needs of your home.

Upfront Savings – We maximize and provide instant rebates, plus we receive wholesale discounts on top-brand systems—helping you save thousands.
Fully Covered™ Plan – We cover repairs, tune-ups, and maintenance for 10 years at no extra cost (not available in all markets).
Top-Quality Installations – We only accept the top 5% of installers onto our platform. Our licensed, vetted professionals deliver exceptional results.
End-to-End Support – Our team handles everything from financing and rebate applications to material parts ordering and coordination with multiple contractors. Simply sign your proposal and open the door on installation day—we'll handle the rest.

We work exclusively with licensed and insured installers who meet our rigorous quality standards, only 5% of installers who apply to join the Tetra platform are approved to join. Each partner is vetted for months for their experience, reliability, and commitment to excellence.

This is our promise of worry-free ownership. For 10 years, we’ll handle all repairs, maintenance, and tune-ups at no additional cost. No hidden fees, no fine print—just peace of mind knowing your system is fully protected. Not available in all territories, contact us for more information.

We aim to schedule installations as quickly as possible, coordinating with your availability and ensuring materials are ready. Once finalized, our professionals deliver a seamless installation experience. After all paperwork and financing have been taken care of, we can install as soon as the next day.

Not immediately, but it’s a good idea to start planning for an upgrade. New systems will be more efficient, reduce maintenance costs, and ensure compliance with future regulations.

Absolutely. Your servicing schedule aligns with your system's needs, including tune-ups. We cover the costs, sending technicians as needed at no extra charge.

Yes, proper insulation reduces the electric bill by maintaining a consistent indoor temperature, reducing the need for heating and cooling.

‍

Your power bill may be high due to inefficient appliances, poor insulation, excessive heating or cooling, or leaving devices plugged in when not in use.

Yes, a new energy-efficient HVAC system can lower your energy bills and reduce long-term repair costs.

Big time. Heat pumps are drastically more efficient than fossil fuel systems and prevent the most CO2 emissions of any other HVAC.

Despite the rising cost of electricity in Massachusetts, you are eligible for government incentives and rebates on your heat pump purchase and installation. Plus, you can offset the cost of your energy bill through community grid partnerships and working with third-party energy providers.

No, Mass Save rebates aren’t ending. They are significantly changing in 2026, especially for specific homeowners so you should act now if you’re considering a heat pump upgrade.

‍

Installing a heat pump can save a family hundreds of dollars each year on energy bills. The Inflation Reduction Act includes tax credits and rebates that can cover up to 30% of the costs, depending on household eligibility.

An HEA identifies how energy-efficient your home is and reveals any problem areas like air leaks, poor insulation, or inefficient windows. Knowing this helps you ensure that your heat pump will work at its best, saving you money and energy in the long run. Without it, you might install a heat pump that isn't optimized for your home's needs.

The Home Electrification and Appliance Rebates (HEAR) program is only available to households with an annual income that is below 150 percent of the area median income (AMI) in their county. For households with a total annual income below 80 percent of the area median income (AMI), rebates can cover a higher percentage of the total project costs.

Additionally, rebates for heat pumps apply only to new construction or to the replacement of gas, propane, oil, or electric-resistance heating systems.

The Home Electrification and Appliance Rebates (HEAR) will provide point-of-sale rebates to households with incomes below 150 percent of the area median income (AMI) in their county. Households could be eligible to receive up to $14,000. Rebates will apply to multiple appliances and measures, including, heat pumps; heat pump water heaters; electric load service centers (breaker box/electrical panel); electric wiring; and insulation, air sealing, and ventilation.

You can Use the online Rebate Eligibility Calculator Tool to see which program(s) you may qualify for.

Households are required to include a form of state-issued ID, i.e., driver’s license, passport, etc., and proof of residency and/or property owner authorization, i.e., utility bill, lease agreement.

‍

To prove income eligibility, applications must include a form of income documentation including, but not limited to, tax documents W-2, pay stubs. Alternatively, a household can prove income eligibility using categorical eligibility. Categorical eligibility is the determination that a household meets income requirements by verifying household participation in another state or federal program that includes income qualification thresholds at least as stringent as the relevant Home Energy Rebates threshold. Programs include:

• Low Income Home Energy Assistance Program (LIHEAP) 
• Medicaid 
• Supplemental Nutrition Assistance Program (SNAP)
• Head Start
• Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
• Lifeline support for Affordable Communications (Lifeline)
• National School Lunch Program – Free (NSLP)
• Housing Improvement Program (HIP)
• Housing Opportunities for persons with AIDS
• Supplemental Security Income (SSI)
• Weatherization Assistance Program (WAP)
• Asset Limited Income Constrained Employed (ALICE)

‍

AMI varies by county in Georgia. Please reference the U.S. Department of Housing and Urban Development database to find out the AMI for your household.

Yes! We service all buildings with four or less units. 

Yes, you can often combine state, local, and federal incentives to maximize savings. However, ensure you meet the eligibility requirements for each program and verify if there are any restrictions on combining incentives.

As part of the Inflation Reduction Act, beginning Jan. 1, 2023, the credit equals 30% of certain qualified expenses: Qualified energy efficiency improvements installed during the year which can include things like: Heat pumps, water heaters, Insulation and air sealing materials or systems.

Heat pumps and biomass stoves and boilers with a thermal efficiency rating of at least 75% qualify for a tax credit up to $2,000 per year.