In step 3 of the online reservation process you’ll see the "Included in Your Price" section. At the bottom of this section there’s a link that says “what it looks like installed.” Click this link to view interior and exterior photos of your new system.

In step 3 of the online reservation process you’ll see the "Included in Your Price" section. At the bottom of this section there’s a link that says “what it looks like installed.” Click this link to view the dimensions of your new system.

The indoor air handler will replace your existing furnace or A/C air handler. The outdoor heat pump condenser will look like a central A/C condenser. The new system will tie into the existing ductwork.

Central Heat Pumps are highly efficient electric heating and air conditioning systems. Simply put, the heat pump absorbs warm air and moves it from one place to another. In the summertime, it pulls warmth and moisture from inside your home and sends it outside using the refrigeration process. In the winter time, this process can be reversed by extracting warmth and moisture from outdoor temperatures down into the teens and pulling it into the home to provide heat!

We perform load calculations for the systems we install and size our equipment to meet the design conditions (consistent coldest temperature in your precise geographic location) to ensure you'll have heat even on cold days. We also install a back-up heat strip to meet the heating need if there is a cold weather event or when the system enters the defrost cycle.

It is very difficult to calculate operating costs because there are so many variables–the insulation value of your home, number and type of windows, natural drafts, condition and size of the existing ductwork, electricity rates in your area, etc. However, case studies in New England and the Great Lakes regions show that heat pump annual operating costs are less than fossil-fueled furnaces and traditional air conditioning systems. Case studies also show that customers start saving in the first year. You can also visit Mass Save's Heating Comparison Calculator for an annual cost comparison.

The electrical usage (amperage) for a heat pump condenser and heat strip depends on the size of the unit you need. Before we install the equipment, we’ll confirm that your panel has the capacity to support the new system. If you need an electrical upgrade, we can bundle this into our project or you can work with your own electrician to prepare your panel.

We carry four types of water heaters:
1. Electric hybrid (heat pump heater)
2. Natural gas/propane on-demand water heaters (tankless)
3. Storage tank water heaters
4. Indirect water heaters (running off of a forced hot water boiler).

According to the Department of Energy, on-demand water heaters save homeowners an average of 24-34% on their monthly energy costs. If you’re considering a hybrid electric water heater, you can take a look at your estimated operating costs using AO Smith’s online calculator.

Hybrid and on-demand water heaters are more expensive primarily because they have a much longer lifespan than storage tank heaters. They typically last 15 years or up to 20 years with annual maintenance. In contrast, conventional storage tank heaters last anywhere from 10-12 years. Hybrid and on-demand heaters are also safer to operate. Hybrid water heaters don’t combust so you never run the risk of carbon monoxide or exhaust gas spilling into your home. On-demand water heaters are direct-vented and sealed so they also prevent the risk of carbon monoxide or exhaust spillage. Hybrid and on-demand heaters are also more efficient than storage tank heaters. While the upfront cost may be high, you’ll see a big improvement on your monthly energy bill.

Storage and indirect tanks typically have a 10-year warranty. The AO Smith Hybrid water heater has a 10-year warranty. On-demand water heater warranties differ by brand and range from 12 to 15 years.