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General

When will you install my system?

We can install your system as soon as 7 days after you put down your deposit.

Who is doing the installation?

One of Tetra's fully vetted, top-quality installers will handle the job. We only work with the best local pros.

How does financing work? What are my financing options?

If you are self-financing your project, you can pay for your installation with cash or credit. If you are considering outside financing, the easiest option is to apply through Upgrade. They offer 1-day funding, up to $50,000.

What if you missed something? Will I be charged extra if something unexpected happens on installation day?

No. Our pricing is firm. We’ll confirm the cost of your project after your walkthrough and there will be no changes in price after that point—no matter what happens on installation day.

You haven’t been to my house. How do you know what I need?

We can make specific recommendations based on the information you provided and our experience installing hundreds of systems. Plus, the pre-installation walkthrough gives us an opportunity to confirm the recommendation.

How much does it cost to run the system on a monthly basis?

Monthly costs vary based on usage, the number of people in your household, and other factors. However, homeowners who install energy-efficient appliances report energy cost savings of 25% or higher.

How does the warranty work? If there are any issues, who do I call? Does Tetra fix it? What’s covered?

Your warranty kicks in as soon as your system is installed. Please note, your warranty is through the manufacturer of your system, not through Tetra. Coverage varies depending on the manufacturer, so you’ll need to check your specific warranty to see what’s covered. You don’t have to pay for anything that’s covered under your warranty.

Many warranties require things like online registration or proof of annual maintenance, so it’s smart to check the details of your warranty right away. If you ever have issues with your system or questions about your warranty, please give us a call at (413) 930-4281.

Ductless Mini Splits

What does my new system look like -- inside and outside?

In step 3 of the online reservation process you’ll see the "Included in Your Price" section. At the bottom of this section there’s a link that says “what it looks like installed.” Click this link to view interior and exterior photos of your new system.

What are the dimensions of the indoor and outdoor units?

In step 3 of the online reservation process you’ll see the "Included in Your Price" section. At the bottom of this section there’s a link that says “what it looks like installed.” Click this link to view the dimensions of your new system.

Heat Pump

What does a central heat pump look like?

The indoor air handler will replace your existing furnace or A/C air handler. The outdoor heat pump condenser will look like a central A/C condenser. The new system will tie into the existing ductwork.

How is it fueled?

Central Heat Pumps are highly efficient electric heating and air conditioning systems. Simply put, the heat pump absorbs warm air and moves it from one place to another. In the summertime, it pulls warmth and moisture from inside your home and sends it outside using the refrigeration process. In the winter time, this process can be reversed by extracting warmth and moisture from outdoor temperatures down into the teens and pulling it into the home to provide heat!

What if it’s below zero degrees outside? Is the heat pump still able to provide heat?

We only install heat pumps that are capable of heating in extremely cold temperatures and we install all of our heat pumps with a back-up heat strip. Our top tier model, the Bryant Evolution Extreme, can heat down into the teens. When the temperature drops below 12 degrees Fahrenheit, the system will use the back-up heat strip.

How much will I spend on electricity?

It is very difficult to calculate operating costs because there are so many variables–the insulation value of your home, number and type of windows, natural drafts, condition and size of the existing ductwork, electricity rates in your area, etc. However, case studies in New England and the Great Lakes regions show that heat pump annual operating costs are less than fossil-fueled furnaces and traditional air conditioning systems. Case studies also show that customers start saving in the first year.

What are the electrical requirements?

The electrical usage (amperage) for a heat pump condenser and heat strip depends on the size of the unit you need. Before we install the equipment, we’ll confirm that your panel has the capacity to support the new system. If you need an electrical upgrade, we can bundle this into our project or you can work with your own electrician to prepare your panel.

Water Heater

What kind of water heaters do you install?

We carry four types of water heaters:
1. Electric hybrid (heat pump heater)
2. Natural gas/propane on-demand water heaters (tankless)
3. Storage tank water heaters
4. Indirect water heaters (running off of a forced hot water boiler).

How much money will I save by upgrading my water heater?

According to the Department of Energy, on-demand water heaters save homeowners an average of 24-34% on their monthly energy costs. If you’re considering a hybrid electric water heater, you can take a look at your estimated operating costs using AO Smith’s online calculator.

Why are hybrid and on-demand water heaters more expensive than a conventional storage tank water heater?

Hybrid and on-demand water heaters are more expensive primarily because they have a much longer lifespan than storage tank heaters. They typically last 15 years or up to 20 years with annual maintenance. In contrast, conventional storage tank heaters last anywhere from 10-12 years. Hybrid and on-demand heaters are also safer to operate. Hybrid water heaters don’t combust so you never run the risk of carbon monoxide or exhaust gas spilling into your home. On-demand water heaters are direct-vented and sealed so they also prevent the risk of carbon monoxide or exhaust spillage. Hybrid and on-demand heaters are also more efficient than storage tank heaters. While the upfront cost may be high, you’ll see a big improvement on your monthly energy bill.

What is the warranty?

Storage and indirect tanks typically have a 10-year warranty. The AO Smith Hybrid water heater has a 10-year warranty. On-demand water heater warranties differ by brand and range from 12 to 15 years.