Waterloo Heat Pump & Mini Split Installation: Energy-Efficient Air Conditioning for Greater NY Homes

I got a fair quote, they did the work and kept me apprised throughout the process and problem solved when we hit a few roadblocks. At the end of the day they did a great job on a difficult project. Best of all?
No upsells or extras and they charged exactly what we agreed to.
Thank you!

Tetra installed a heat pump and a water tank for me. The communication was easy, and the installation was fast and professional. Will be using them again.

From the minute I inquired about the mini split system it was the most smooth transaction I have ever experienced. Every person though out the process was so helpful and very nice. Customer service was excellent and was there if you needed anything. I would HIGHLY recommend Tetra to anyone that is thinking of installing these amazing units!!! The team that came to install the system were so hard working, and did not even take a break.

Tetra did a great job and delivered on all the things they said they were going to do. They helped me out with the Loan process and working with me and my electricians. Jon Legg, Jet Li and Randy Nel were very helpful with any of my concerns. The install crew was great as well. They did 5 heads and my compressor all in one day. Unbelievable. Thank you Tetra

Tetra did a wonderful job with the mini-split system they installed. The install team was very accommodating and willing to work with us in the design stage. The installation itself was quick and painless. Finally, Tetra make is super easy to apply for the rebates and takes away the guess work. I highly recommend them for any heat pump/mini-split work you want done.

Tetra installed our minisplit system last year. The installers did a great job and Tetra was great to work with throughout. Tetra's staff were immediately accessible when I had questions or needed guidance with documents necessary for rebates, a loan, and warranties. Tetra's experts on mini-splits and hybrid electric water heaters provided essential guidance as I had no prior knowledge regarding these kinds of appliances. I did lots of comparison research and remember in particular how respectfully their hybrid electric water heater expert shared the pros and cons of water heaters that Tetra offered and didn't offer. I felt like their staff were truly interested in helping us get the best possible results for our home. Another way of stating this: I always felt that I was working with expert consultants and not sales people out to make a buck. I recommend this company highly and without reservation.

All services were completed in one day. The techs covered and cleaned up as needed and were very professional. If you are looking for a company to install heat pumps this is the one for sure.

Tetra has been wonderful to work with. The installation process was very smooth. The best part, though, has been the ongoing customer service. If we ever have a problem or a question, they are incredibly responsive, and they get it taken care of very quickly. I highly recommend working with them.

Would 100% recommend calling Tetra if you are considering adding heat pumps to your home. They were the last call we made and glad we called. Everything was straight forward, fair and very simple start to finish. If you are shopping around give them a call you will be glad you did. This company is exactly what you hope for when investing your money into something which can be hard to find nowadays.